Shipping

Order information

Shipping & delivery

Our dolls ship from the brands' warehouses in Europe, Canada and the United States, ensuring short delivery times and no customs fees in the countries we serve.

  • ✓ Stock in Europe, Canada & USA
  • ✓ Fast shipping
  • ✓ Delivery included in the price
  • ✓ No EU customs fees
  • ✓ Discreet packaging

Shipping times

Dolls in stock in Europe, Canada and the USA — dispatched within 24 to 48 hours

All items offered in this shop are available in our partner brands' warehouses in Europe, Canada or the United States. Stock is managed directly by the brands, which ensures very short dispatch times. Your order is forwarded as soon as payment is confirmed.

Payment received before 2 pm — shipped the same day or the next day in most cases.

Estimated transit time — 3 to 8 business days in Europe, 3 to 7 business days in Canada and the United States, once the parcel has been collected by the carrier (details by country below).

⚠ No deliveries are made on weekends or public holidays. Delivery times may be longer during the holiday season (Christmas, New Year, etc.).

Delivery countries & times

Estimated transit times in business days, counted from the moment the carrier collects the parcel (dispatch within 24 to 48 hours of payment confirmation).

🇪🇺 European Union (22 countries) 3 to 8 business days — Austria, Belgium, Bulgaria, Czechia, Denmark, Estonia, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain. Depending on the brand and warehouse, your parcel may be handled by different carriers (UPS, FedEx, TNT, DHL, DPD), which explains the range.
🇨🇦 Canada 3 to 7 business days — shipped from our Canadian stock.
🇺🇸 United States (except Hawaii and Alaska) 3 to 7 business days — shipped from our US stock. No delivery to Hawaii or Alaska.
⚠ Countries we do not ship to: we do not deliver to Croatia, Cyprus, Finland, Greece and Sweden, nor to Switzerland, the United Kingdom or Norway. More generally, we do not ship outside the countries listed above: this includes Iceland, Liechtenstein, Monaco, Andorra, non-EU Balkan countries, Turkey, Hawaii and Alaska, as well as Asia, Oceania, Africa and Latin America. French overseas territories are not served either. Contact us for any specific request.
⚠ Each stock only ships within its own zone: a product from the European stock is delivered only within the EU, a product from the Canadian stock only in Canada, and a product from the US stock only in the United States.

Carriers

Your parcels are handled by international express carriers with tracking numbers and delivery against signature. The carrier is selected based on your destination and availability at the time of shipping.

  • UPS
    Main carrier — most destinations
  • FedEx
    Main carrier — most destinations
  • TNT
    Main carrier — most destinations
  • DHL
    Depending on destination and brand
  • DPD
    Depending on destination and brand

If you are not available at the time of delivery, the carrier will attempt delivery again or contact you to arrange an appointment. For large parcels, standard pickup point delivery is not possible, but some carriers (notably UPS via its Access Points) allow collection from a local agency on request.

Tracking & receipt

  • Order confirmation

    You receive a confirmation email as soon as your payment is confirmed.

  • Shipping & tracking number

    An email with the tracking number and a link to the carrier is sent to you as soon as the parcel is collected.

  • Delivery against signature

    All parcels are delivered against signature. Please make sure you are available or contact the carrier to arrange another time slot.

Packaging & discretion

Neutral packaging The parcel bears no mention of its contents. Total discretion guaranteed on receipt.
Reinforced protection The dolls are carefully packed in an oversized box suited to their size.
Large parcel The parcel dimensions are specified on each product page so you can prepare for delivery.
Inspection before dispatch Each doll is checked by the brand before shipping to ensure its condition.

Shipping costs & customs

✓ Free shipping — transport and packaging costs are included in the price shown on the site. No extra charges.
✓ No customs fees : EU orders ship from a European warehouse, Canadian and US orders from a local warehouse. No import formalities required.

Returns & cancellation

⚠ Intimate hygiene products — sealed box: our dolls are intimate products delivered in a sealed box. For hygiene and health protection reasons, a return is only accepted if the box has not been opened and its seal is intact. Once the box has been opened, the product cannot be taken back (except in the event of a defect, see “Warranties” below).
🇪🇺 European Union — 14-day right of withdrawal You have 14 days from receipt to withdraw from your purchase without giving any reason (Directive 2011/83/EU). This right does not apply if the sealed box has been opened after delivery (Article 16(e) of the Directive). Notify us of your decision by email or via the contact form within this period, then send the parcel back no later than 14 days afterwards. We refund the full price paid within 14 days of your request; the refund may be withheld until we receive the returned parcel.

Return costs and procedure

Return shipping costs are paid by the customer, in all zones. Given the weight and size of the parcels, they cannot be returned by regular post and require a carrier. As a guide, the cost is €80 to €250 depending on the parcel weight and the country; we will give you the exact amount before any return and can arrange it for you.

The parcel must be returned complete, in its unopened original box, to the address we provide. No return is accepted without prior agreement from our customer service.

Warranties: defective or damaged product

These conditions do not limit your statutory warranties. If a product is defective, not as described or damaged in transit, contact us with photos: we will repair, replace or refund it, return costs included. For transport damage, note your reservations with the carrier at delivery if possible and let us know within 48 hours.

Customised or made-to-order products built to your specifications are excluded from the right of withdrawal.

Cancellation before dispatch

As orders may ship within hours of payment, contact us as soon as possible if you wish to cancel. If the parcel has already left, cancellation follows the return rules above (box unopened, return costs paid by you).

A question about your delivery?

Our team is available to answer you. Contact us by email or via the online chat.

Frequently asked questions about shipping

Can I choose the exact delivery date?

The exact delivery date cannot be guaranteed at the time of order, as it depends on the carrier, your address and the organisation of its route.

Once the parcel has been shipped, you receive a tracking number that generally allows you to check the expected date and, depending on the carrier, to change certain delivery options.

Can I reschedule the delivery?

Yes, in most cases, the carrier allows you to reschedule the delivery or choose a new attempt via the tracking link.

The available options depend solely on the carrier selected for your parcel.

Do I need to be present at the time of delivery?

Yes. Parcels are delivered against signature. It is therefore important that you make yourself available or arrange for a trusted person to receive the parcel on your behalf.

What happens if I am absent at the time of delivery?

If you are absent, the carrier may make another attempt, contact you or offer to reschedule according to its procedures.

We recommend that you carefully monitor the carrier's emails, text messages or calls to avoid the parcel being returned.

What happens if the parcel is returned to the warehouse?

If the parcel is returned to the warehouse because the customer was absent, unreachable, unavailable or did not arrange receipt within the time limits, the reshipping costs will be borne by the customer.

This return will not be considered as an order cancellation or as the exercise of a right of withdrawal.

Can I refuse the parcel on delivery?

Refusing a parcel without a valid reason does not constitute an order cancellation.

In the event of an unjustified refusal, the return, processing and any reshipping costs may be charged to the customer.

Is the parcel discreet?

Yes. The packaging is neutral and discreet. No explicit mention of the contents appears on the parcel.

Is the parcel large?

Yes, the dolls are generally shipped in large boxes. It is therefore important to plan for suitable receipt, especially if you live in an apartment building or if access to your home is difficult.

Is delivery made to a pickup point?

For large parcels, standard pickup point delivery is generally not possible.

Depending on the carrier, collection from an agency or depot may sometimes be offered after a first delivery attempt.

What should I do if the tracking shows a problem?

If the tracking shows an incorrect address, an absence, a blocked parcel or a failed delivery attempt, contact the carrier quickly with your tracking number.

You can also contact us so that we can assist you in tracking your order.

What should I do to ensure a smooth delivery?

Carefully check your address, phone number and email when placing your order.

Once the parcel has been shipped, check the tracking regularly and arrange to be available on the day of delivery.

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