Terms and Conditions of Sale
These terms and conditions of sale apply to all orders placed on the website www.sexdoll.fr.
The website is published by Dolls France Ltd., a company registered with the trade register under number 2289593, whose registered office is located at Room 1001, 10/F, Tower B, New Mandarin Plaza, 14 Science Museum Road, TsimShaTsui East, Kowloon, Hong Kong.
Any order placed on the website implies full and complete acceptance of these terms and conditions of sale.
Products Offered
The website www.sexdoll.fr offers for sale adult products, including realistic dolls, accessories and related items.
The products are presented with the greatest possible accuracy. However, slight differences may exist between the photos, descriptions and the delivered product, particularly due to screen settings, artisanal manufacturing or the options selected by the customer.
The products offered on the website are strictly reserved for adults under the legislation applicable in their country of residence.
Order
The customer can place an order directly on the website www.sexdoll.fr.
Before final validation of their order, the customer must verify the details of their order, the selected options, the delivery address, the total price and the information provided.
Validation of the order constitutes acceptance of these terms and conditions of sale.
Dolls France Ltd. reserves the right to refuse or cancel any order in the event of an existing dispute with the customer, suspicion of fraud, obvious error in the price or impossibility of supplying the ordered product.
Prices
The prices displayed on the website are indicated in euros.
Dolls France Ltd. reserves the right to modify its prices at any time. The applicable price is the one displayed at the time of validation of the order by the customer.
Delivery charges, where applicable, are indicated before final validation of the order.
Payment
Payment is made at the time of the order using the payment methods offered on the website.
The order will only be considered final after validation of payment.
In the event of refusal of payment, failed transaction or suspicion of fraud, the order may be suspended or cancelled.
Manufacturing, Customisation and Availability
Certain products offered on the website may be manufactured, configured or customised according to the customer's choices.
When a product is manufactured according to the customer's specifications or clearly customised, the order is considered firm from the start of manufacturing.
Manufacturing, preparation and shipping times are given as estimates. A reasonable delay cannot give rise to automatic cancellation of the order, nor to compensation.
Delivery
The products are delivered to the address indicated by the customer when placing the order.
The customer is responsible for the accuracy of the delivery information provided. Dolls France Ltd. cannot be held liable in the event of delay or impossibility of delivery resulting from an incomplete or incorrect address.
The delivery times indicated on the website are given as an indication and may vary depending on the carrier, product availability, destination country or any formalities.
In the event of a damaged parcel, the customer must issue precise reservations with the carrier and contact customer service as soon as possible.
Receipt of the Order
The customer must check the condition of the parcel and the product at the time of receipt.
Any anomaly concerning the delivery, in particular damaged parcel, missing product, non-compliant product or visible damage, must be reported promptly to customer service with supporting photos.
In the absence of a claim within a reasonable time after receipt, the product will be considered compliant and accepted by the customer.
Right of Withdrawal
In accordance with the regulations applicable to distance selling, the consumer in principle has a period of fourteen days to exercise their right of withdrawal from receipt of the product.
However, in accordance with Article L221-28 of the French Consumer Code, the right of withdrawal cannot in particular be exercised for goods made according to the consumer's specifications or clearly customised.
The right of withdrawal also cannot be exercised for goods unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection.
Consequently, customised products, made to order, or intimate products unsealed, used, tried or handled in a manner incompatible with their hygienic nature, cannot be taken back, exchanged or refunded.
Return of Products
Any return must be the subject of a prior request to customer service.
No return will be accepted without prior agreement from Dolls France Ltd.
The returned product must be complete, unused, unsealed, in perfect condition, in its original packaging and accompanied by all its possible accessories.
Return costs are borne by the customer, except in the case of proven error on our part or a product recognised as defective after verification.
Refund
In the event of an accepted return, the refund will be made after receipt and inspection of the returned product.
Dolls France Ltd. reserves the right to refuse the refund if the returned product is incomplete, damaged, used, unsealed or unsuitable for resale for hygiene reasons.
The refund will be made via the payment method used when placing the order, unless otherwise agreed.
Legal Guarantee
The products sold on the website benefit from the legal guarantees applicable in terms of conformity and hidden defects, under the conditions provided by law.
The guarantee does not cover damage resulting from misuse, accident, lack of maintenance, normal wear and tear, modification of the product or use not in accordance with the recommendations.
Any guarantee claim must be accompanied by a precise description of the problem encountered as well as photos or videos allowing analysis of the situation.
Adult Products
The products sold on www.sexdoll.fr are intended exclusively for an adult audience.
By placing an order, the customer declares that they are of legal age and legally authorised to purchase this type of product in their country of residence.
Dolls France Ltd. cannot be held liable in the event of a purchase made by a minor who has provided false information.
Liability
Dolls France Ltd. cannot be held liable for indirect damages that may arise from the purchase or use of the products.
The liability of Dolls France Ltd. cannot be engaged in the event of force majeure, disruption of transport services, strike, natural disaster, customs blockage or any event beyond its control.
Personal Data
The personal data collected during the order are necessary for its processing, delivery, customer service and compliance with legal obligations.
The customer has a right of access, rectification, deletion, objection and limitation of the processing of their personal data.
These rights can be exercised at any time by contacting customer service at the following address: [email protected].
Customer Service
For any question relating to an order, a delivery, a return or a product, the customer can contact customer service:
Email: [email protected]
Phone: +33 (0) 1 88 83 34 66
Applicable Law
These terms and conditions of sale are subject to French law.
In the event of a dispute, the customer is invited to contact customer service as a priority in order to seek an amicable solution.
In the absence of an amicable resolution, the competent courts will be those designated by the applicable procedural rules.