Shipping

Order information

Shipping & delivery

All our dolls are shipped from the brands' European warehouses, guaranteeing short delivery times and no customs fees for European Union countries.

  • ✓ Stock in Europe
  • ✓ Fast shipping
  • ✓ Delivery included in the price
  • ✓ No EU customs fees
  • ✓ Discreet packaging

Shipping times

Dolls in stock in Europe — shipped within 24 to 48 hours

All items offered in this store are available in the European warehouses of our partner brands. Stock is managed directly by the brands, which guarantees very short shipping times. Your order is processed as soon as payment is confirmed.

Payment received before 2 pm — shipped the same day or the next day in most cases.

Indicative transit time — 2 to 7 business days depending on the destination in Europe, once the parcel has been collected by the carrier.

⚠ No deliveries are made on weekends or public holidays. Delivery times may be longer during the holiday season (Christmas, New Year, etc.).

Carriers

Your parcels are handled by international express carriers with tracking numbers and delivery against signature. The carrier is selected based on your destination and availability at the time of shipping.

  • UPS
    Main carrier — most destinations
  • FedEx
    Main carrier — most destinations
  • TNT
    Main carrier — most destinations
  • DHL
    Depending on destination and brand
  • DPD
    Depending on destination and brand

If you are not available at the time of delivery, the carrier will attempt delivery again or contact you to arrange an appointment. For large parcels, standard pickup point delivery is not possible, but some carriers (notably UPS via its Access Points) allow collection from a local agency on request.

Tracking & receipt

  • Order confirmation

    You receive a confirmation email as soon as your payment is confirmed.

  • Shipping & tracking number

    An email with the tracking number and a link to the carrier is sent to you as soon as the parcel is collected.

  • Delivery against signature

    All parcels are delivered against signature. Please make sure you are available or contact the carrier to arrange another time slot.

Packaging & discretion

Neutral packaging The parcel bears no mention of its contents. Total discretion guaranteed on receipt.
Reinforced protection The dolls are carefully packed in an oversized box suited to their size.
Large parcel The parcel dimensions are specified on each product page so you can prepare for delivery.
Inspection before dispatch Each doll is checked by the brand before shipping to ensure its condition.

Shipping costs & customs

✓ Free shipping — transport and packaging costs are included in the price shown on the site. No extra charges.
✓ No customs fees for deliveries within European Union countries. The price shown is the final price, all inclusive.
⚠ Switzerland: we do not currently ship to Switzerland from our European stock. Contact us for any specific request.

Returns & cancellation

Right of withdrawal conditions

In accordance with applicable legislation (Article L121-21 of the French Consumer Code), the right of withdrawal is excluded for personalised products or products made to measure according to the customer's specifications.

For in-stock items shipped as they are, you have 2 business days after receipt to report any manufacturing defect or shipping error on our part. After this period, returns are subject to our general terms and conditions of sale.

No cancellation is possible once the order is confirmed and payment is validated, as shipping may take place within the following hours.

A question about your delivery?

Our team is available to answer you. Contact us by email or via the online chat.

Frequently asked questions about shipping

Can I choose the exact delivery date?

The exact delivery date cannot be guaranteed at the time of order, as it depends on the carrier, your address and the organisation of its route.

Once the parcel has been shipped, you receive a tracking number that generally allows you to check the expected date and, depending on the carrier, to change certain delivery options.

Can I reschedule the delivery?

Yes, in most cases, the carrier allows you to reschedule the delivery or choose a new attempt via the tracking link.

The available options depend solely on the carrier selected for your parcel.

Do I need to be present at the time of delivery?

Yes. Parcels are delivered against signature. It is therefore important that you make yourself available or arrange for a trusted person to receive the parcel on your behalf.

What happens if I am absent at the time of delivery?

If you are absent, the carrier may make another attempt, contact you or offer to reschedule according to its procedures.

We recommend that you carefully monitor the carrier's emails, text messages or calls to avoid the parcel being returned.

What happens if the parcel is returned to the warehouse?

If the parcel is returned to the warehouse because the customer was absent, unreachable, unavailable or did not arrange receipt within the time limits, the reshipping costs will be borne by the customer.

This return will not be considered as an order cancellation or as the exercise of a right of withdrawal.

Can I refuse the parcel on delivery?

Refusing a parcel without a valid reason does not constitute an order cancellation.

In the event of an unjustified refusal, the return, processing and any reshipping costs may be charged to the customer.

Is the parcel discreet?

Yes. The packaging is neutral and discreet. No explicit mention of the contents appears on the parcel.

Is the parcel large?

Yes, the dolls are generally shipped in large boxes. It is therefore important to plan for suitable receipt, especially if you live in an apartment building or if access to your home is difficult.

Is delivery made to a pickup point?

For large parcels, standard pickup point delivery is generally not possible.

Depending on the carrier, collection from an agency or depot may sometimes be offered after a first delivery attempt.

What should I do if the tracking shows a problem?

If the tracking shows an incorrect address, an absence, a blocked parcel or a failed delivery attempt, contact the carrier quickly with your tracking number.

You can also contact us so that we can assist you in tracking your order.

What should I do to ensure a smooth delivery?

Carefully check your address, phone number and email when placing your order.

Once the parcel has been shipped, check the tracking regularly and arrange to be available on the day of delivery.

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